These Service Terms describe the conditions under which Cleanscape Office Care London (“Cleanscape”, “we”, “our”) provides office cleaning and related services within the United Kingdom. By engaging our services, you agree to these terms.
Each site receives a written cleaning outline before work begins. Tasks include general surface cleaning, waste collection, washroom care, and agreed extras. Any adjustments must be confirmed in writing or email.
Clients are responsible for providing safe entry to the premises. Our team follows recorded key-handling procedures. Cleanscape will not hold liability for restricted access caused by building management or third parties.
All materials and equipment used by Cleanscape are tested for safety compliance. Where clients supply specific products, Cleanscape assumes they meet relevant health and safety standards.
Services are invoiced monthly unless otherwise agreed. Payment is due within 14 days of invoice date. Late payments may incur an administrative charge aligned with the UK Late Payment of Commercial Debts Act.
Visits may be rescheduled with at least 24 hours’ notice. Short-notice cancellations may be billed if staff have already been assigned to the site.
Cleanscape carries public and employer liability insurance covering accidental damage or injury during work. Liability does not extend to pre-existing defects or items that deteriorate through regular wear.
All personnel are trained to maintain client confidentiality and professional behaviour on-site. Staff may not use client property for personal purposes or remove items from premises.
We follow the Control of Substances Hazardous to Health (COSHH) standards and maintain safety data sheets for all products. Waste is handled responsibly according to UK environmental regulations.
Either party may end a service agreement with 14 days’ written notice. Outstanding balances must be settled upon termination.
We process personal data in accordance with the UK Data Protection Act 2018. Please refer to our Data & Privacy Notes for full details.
These terms are governed by the laws of England and Wales. Any disputes will be handled in the relevant English courts.
Cleanscape Office Care London
18 Friargate, Richmond DL10 4PR, England
Phone: +44 20 4756 3192
Email: [email protected]